A leading construction organisation wanted to eliminate paper-based accounts payable processes that were slowing operations, increasing the risk of errors and creating unnecessary administrative effort. The goal was to deliver a fully digital accounts payable experience by integrating existing accounting, procurement and project management systems.
Fabric partnered with business and technology stakeholders to redesign the end-to-end accounts payable process, combining discovery workshops with iterative product development to create a solution centred around user needs.
The team implemented a fully paperless platform that integrated the client’s accounting and procurement systems, enabling digital purchase orders, invoices, delivery documents and vendor payments. Built-in quality assurance, automated testing and comprehensive training ensured a seamless rollout for almost 1,000 users across Australia, New Zealand and Singapore while laying the foundation for faster future enhancements.
The new platform delivered significant operational and business benefits:
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