Privacy Policy

Fabric Group is an information and communications technology company. We have prepared this statement to explain how Fabric Group protects the personal information we collect.

The Privacy Act 1988 and the National Privacy Principles (NPPs) regulate the way that organisations, like Fabric Group, handle personal information, including sensitive information such as health details. The NPPs have been used to formulate all of our privacy procedures and policies.

Additionally, as a business services and communications company we sometimes provide services for clients that involve the handling of personal information collected by them. In such situations we work closely with our clients to ensure that the privacy requirements of the legislation are addressed where the information is under our management. Each of these clients has their own responsibilities for privacy compliance and we will happily provide contact details.

As an organisation Fabric Group treats very seriously the ongoing trust you have in us to protect your personal information. We will abide by the National Privacy Principles.          

How we collect your personal information and why we need it

We collect most personal information directly from you. For example, you may supply us with details over the telephone, through our web site, or when you attend a seminar, send us a letter, visit our web sites, or contact us in person.

The type of personal information we collect always includes your name and may include your mailing address, telephone number, email address, place of work, position within an organisation, previous or current buying intentions and other ancillary information. In no circumstances do we collect financial nor health information.

How we use your personal information

We collect your personal information to provide you with a particular product, service or information at your request or the request of a client with which you are employed or engaged.

We may use or disclose your personal information for purposes related or ancillary to the main reason we collect it, such as:

  • internal accounting and administration;
  • regulatory reporting and compliance including disclosure to auditors and regulators;
  • protecting you, our clients and Fabric Group from error and fraud; and
  • helping us to identify and inform you about other products or services that may be of benefit to you.

Your personal information may also be disclosed where:          

  • Fabric Group is compelled by law (for example, where disclosure is required to the Australian Taxation Office or courts of law under subpoena);
  • it is in Fabric Group' interest as determined by the Directors of Fabric Group (for example, to lawyers in the event of legal action to which Fabric Group is a party); or
  • it is otherwise permitted by the NPPs. 

Sharing of personal information within Fabric Group

Fabric Group may share your information with its subsidiaries or related companies.

Disclosing to third parties

Fabric Group only discloses personal information to third parties to provide the product or service you have requested or as otherwise permitted by the NPPs. We may contract out some of our functions and activities. For example, we may provide names and addresses to a mailing house to mail account statements to you. In these situations, we prohibit the third parties from using personal information about you except for the specific purpose for which we supply it. Fabric Group does not disclose names and addresses to third parties for the purposes of allowing them to direct market their products and services. We will not distribute your information to third parties overseas except where it is permitted by the NPPs.

Direct marketing

From time to time we may use the personal information we have collected from you to identify products and services which may be of interest to you. We may then contact you to let you know about these products or services. If you do not wish to receive direct marketing information, you can opt out at any time.

Use of e-mail addresses          

Your e-mail address will only be used for the purpose for which you have provided it or for other purposes permitted by the NPPs. You can request that we remove your details from our e-mailing lists at any time.

We keep your personal information up-to-date          

We take reasonable steps to ensure that your personal information is accurate, complete and up-to-date whenever we collect or use it. If you find that current personal information we hold about you is inaccurate, incomplete or out-of-date, please contact us immediately and we will correct it. This can be done over the phone, in writing or via our web site.


You can access your information          

Fabric Group will, on request, provide you with information about you which is readily accessible and which may lawfully be provided.

Fabric Group requires that you, as clearly as possible, identify the information requested and where it is located. We will endeavour to respond to your request promptly.

Please note that where we are accessing your information on behalf of a client we do not own the data. The client has primary responsibility for its data and not Fabric Group.    


We store your personal information securely          

We protect any personal information that we hold from misuse and loss. We also protect it from unauthorised access, modification and disclosure.          

Only authorised users can access your personal information, and access is only for approved purposes.          

Your personal information may be stored in hardcopy documents, as electronic data, or in Fabric Group software or systems. We maintain physical security over our paper and electronic data stores and premises, such as locks and security systems. We also maintain computer and network security. For example, we use firewalls (security measures for the Internet) and other security systems such as user identifiers and passwords to control access to computer systems.          

Fabric Group Security Policy          

We have comprehensive security policies and procedures documented in our internal security policy. Your personal information will be recorded, amended and deleted only by authorised means.          

In addition, all employees sign confidentiality agreements and agree to follow Fabric Group policies as a condition of working for Fabric Group.          

Web site security and privacy          

We have systems in place to ensure our online dealings with you are as secure and confidential as your dealings with us in person, or on the telephone.  


Information collected          

When you look at a Fabric Group web site, a record of your visit is made and we may log the following information for statistical purposes:

  • your host IP address
  • your host domain name
  • the date and time of your visit to the site
  • the pages you accessed and documents downloaded
  • the previous site you have visited; and
  • the type of browser you are using.

Fabric Group may also collect additional technical information for legitimate business purposes such as website security and capacity management.

Access to information collected

Fabric Group will not make an attempt to identify users or their browsing activities other than the collection of the above information to improve our web sites.

Security on the Web

Our web sites do not provide facilities for the secure transmission of information across the Internet unless stated otherwise.


Cookies are small computer flag files that enable features on web sites to work more efficiently. Cookies can be either "persistent" or "session" based. Persistent cookies are stored on your computer, contain an expiration date, and may be used to track your browsing behaviour upon return to the issuing web site. Session cookies are short-lived, are used only during a browsing session, and expire when you quit your browser.

Our web sites only use session cookies, unless stated otherwise. Web site statistics are generated from the web logs as outlined above.

Upon closing your browser the session cookie expires and is no longer able to track your browsing behaviour. We do not keep any personal information and we cannot identify you should you visit our web sites at a later date.

How can you contact Fabric Group

We will respond to your inquiry as soon as possible to let you know who is responsible for managing your inquiry. We will endeavour to respond to your complaint promptly.

How to make an inquiry or complaint

If you have an inquiry or complaint we will be able to respond to your issue more quickly if you use the web, phone or other contact details as recommended. If you are not satisfied with the response, please contact the Fabric Group on 1300 826 623 or at the address set out below.
  • In writing to:            
    Fabric Group Holdings Pty Ltd            
    Level 9, 446 Collins Street            
    Melbourne VIC 3000
  • By email to
  • By fax on 03 8669 1769
If, after contacting Fabric Group, you are dissatisfied with the resolution of any complaints, you can refer the matter to the Privacy Commissioner by calling 1300 363 992

This policy will be reviewed from time to time taking account of new legislation, business or technology changes.