If your client gave you free-range to pick your tech stack, what would you do with it? What would you do if you had a new challenge every day? How would you feel if you could impact people's lives through tech?
Established over fifteen years ago, we are a growing Melbourne head quartered Software Consultancy with a core focus of delivering business-critical digital products to our clients. Our teams work alongside our customers to dissect their complex problems and convert them into value-driven solutions, combining innovative principles in development, design, analysis and quality automation. We utilise Design Thinking and Agile practices to rapidly create customer and business first software, testing and embracing new technologies and trends along the way.
Key responsibilities
- Complete knowledge of company products, systems, applications and current operating systems
- Provide tier 2/3 support for issues within applications and manage incidents and service requests related to issues
- Troubleshoot and resolve technical issues, collaborating with other team members as needed
- Conduct root cause analysis to identify and mitigate recurring problems
- Perform regular maintenance tasks, including system patches, upgrades, certificate renewals and key rotations
- Develop and maintain efficient workflows, scripts, and configurations
- Being an ambassador for Fabric, promoting our values and the practices we use to make sure we build the software right
- Participate in interviewing and recruitment based on business needs
- Generate thought leadership content relevant to your role to support our marketing department in social media activities and meetups
About you
- Bachelor/Master degree in Computer Science, Information Technology, or a related field, or equivalent experience
- Tech skills including but not limited to proficiency in Java and / or .Net, React, React Native, Springboot, PostgreSQL
- Familiarity with Expo, CSS in JS, Gitlab Pipelines, Azure code repos and pipelines, AKS (Azure Kubernetes service), AWS CDK
- Strong trouble-shooting skills in analysing production support issues and providing resolutions for a broad range of technical problems / work-around to minimise business impact
- Experience with 24x7 Production systems and knowledge of typical Service Desk process and tools
- Ability to quickly establish good working relationships with clients, effectively communicate with Business stakeholders, system users and technical team members on any kind of environmental/development/business issues
- Able to identify & handle any security issues & proactively solving
- Good communication, analytical and presentation skills, problem solving skills and learning attitude
- Ability to work independently and as part of a team
