Managed Services
Managed Services is about trusting a 3rd party to provide reliable IT services, that are flexible, cost effective, substantiated via reliable feedback on performance.
By listening to you needs, and working alongside your internal staff, we can provide services matched to the level of outsourcing and technologies you require
Fabric offers a flexible range of IT services to our customers. The mix of services we provide can be tailored to your Business’ IT Model, requirements, and capabilities. Our Service Desk, comprehensive service reporting, and Service Levels commitments support the provision of these services.
Services:
- Complete end-to-end support services including datacenter hosting of infrastructure.
- A collaborative support model, in conjunction with your IT department, and potentially your other 3rd party suppliers.
- 2nd and 3rd level application and/or Infrastructure Support
- Service desk (Helpdesk)
- Incident management, Change management
- SLA, Service level management. 24x7x365
- Root Cause analysis and resolution (problem management)
- Service Delivery Management, reporting management via weekly, monthly and or online dashboards.