| | - We stand by our customers with the provision of our customer support desk service manned 24 hours a day, 7 days a week. We also provide you with the reporting tools necessary to verify the reliability of your solutions.
- Typical services include:
- Hardware and operational software support;
- Automated monitoring and alerting so we know when your application is not available before you or more importantly, your customers do; and
- Application break / fix support.
- Effective Business Continuity Management and Planning to ensure that you and your customers have access to systems in case of disaster.
- Specializes in strategic backup plans, effective and sophisticated recovery procedures
- Disaster recovery procedures to ensure minimal down time.
- Proactive preventative maintenance of all systems runs to their optimal performance to ensure including hardware, firmware, system software, network, application software, operating systems and databases.
- Storage solutions that help you focus on storage management challenges across your entire organization.
- Persistent network monitoring to recognize and remedy problems before affecting users.
- Complete and accurate reporting of KPI such as data usage, network bandwidth, hardware utilization to ensure we meet your service level agreement.
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