Fabric knows that collaboration between the client and vendor is paramount in today’s business world.  Fabric’s Service Delivery Management team provides strong leadership, managerial and sound technical expertise.  Our key factors are:

• Clear and effective communication between the Service Delivery Manager and you, the customer, ensuring there is no ambiguity and priorities are highlighted and documented.
• Primary contact for solution and services.  Fabric ensures that the Service Delivery Management is the first port of call for all your needs.
• Comprehensive insight of the client’s requirements and industry.  Intimate knowledge ensures Fabric can provide valued long term solutions so your business can run efficiently and effectively.
• Pro-active consulting services to provide proposals that give competitive advantages to the customer.
• Close and objective monitoring the project (quality control) with the Project Management team discussing constraints, assumptions and progress of the project.  Fabric ensures complete visibility over the project.
• 24x7 support with well documented processes and solutions to problems. 
• Full customer access to an automatic ticketing system called service desk, to provide an interface for change requests, ticket inquiries, incident and problem management.
• All technical personnel are equipped with laptops with VPN access, mobile phones and anything else required ensuring full support of any service desk call out of the office.
• Possess complete knowledge of cutting edge technology providing effective solutions for your and higher return of your investment.
• Ensure quality metrics (communicated via Key Performance Indicators or Service Level Agreements) are communicated to all relevant parties so you can inspect the data to make informed decisions.
• Seamless integration of different client applications.